Helpdesk

Updated on 16 Feb 2024
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The Helpdesk module is used to record and process both customer and internal requests. For Helpdesk it is possible to define agendas e.g. Customer requests, HR requests, IT requests... It is possible to individually set up workflows and define request attributes for each agenda.

New Request and Request Detail
Request Overview
Helpdesk Agendas
SLA - Types
SLA
Task Types

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New Request and Request Detail